Privacy policy

What we collect and why

When you contact us, we may collect your name, phone number, email address, business or organisation, site location, details of your enquiry, and any photos or documents you send us.

We use this information to respond to your enquiry, assess the work and prepare a quote where appropriate. If work goes ahead, we use it to arrange and carry out the job, keep service and billing records, and meet our legal obligations.

Providing information is voluntary. We need a way to contact you if you’d like a reply, and we may need more details before we can assess or quote the work. Attachments are optional. Please include only information relevant to the job.

Website analytics and form security

We use Cloudflare Web Analytics to understand how the website is used and how well it performs, including which pages are visited and how quickly they load. See Cloudflare Web Analytics for details.

We use Cloudflare Turnstile to help prevent spam and automated submissions. Turnstile processes technical information such as your IP address and browser details to check whether a request comes from a person or an automated system. See the Cloudflare Turnstile Privacy Addendum for details.

If you choose to contact us through WhatsApp or another external service, that provider also handles information under its own privacy policy.

Where we keep your information

We use Proton for encrypted email & cloud storage, including delivery of enquiry form submissions.

We use NexusBridge to manage business records such as customer details, quotes, job notes and invoices.

We use Cloudflare for web services, including hosting, security, analytics, spam prevention and form submission storage. Cloudflare may process or store information outside New Zealand.

Who we share information with

Where needed to assess or carry out your job, we may share relevant details with suppliers or contractors involved in the work. We may also share information where the law requires or permits it. Where we disclose personal information to an overseas recipient, we comply with the applicable requirements of the Privacy Act 2020. We do not sell personal information.

How we protect and retain information

We take reasonable steps to protect personal information from loss, misuse and unauthorised access or disclosure. We keep enquiry details and attachments only for as long as reasonably needed to deal with the enquiry, support any resulting work, keep necessary business records or meet legal obligations.

Access, correction and complaints

You can ask for access to the personal information we hold about you or ask us to correct it. You can also contact us if you have a privacy question or concern.

Email jared@breakmake.nz or call +64 21 0839 0560. Break & Make is based in Christchurch, New Zealand.

If you’re unhappy with how we handle a privacy concern, you can contact the Office of the Privacy Commissioner.